Delivery

All of us here at Koolkidz Toys are committed to getting your order to you as soon as we can. We have enlisted the services of national overnight couriers and Royal Mail to ensure that goods speed their way to you with the minimum of delay. All orders received by us by 16.00 hours Monday to Friday are shipped on day of receipt. For UK mainland customers delivery charges are as follows

Order value Delivery charge
Up to £20.00 £2.75
£20.00 to £60.00 £3.90
Over £60.00 Free of charge (after any offers and discounts have been applied)

We can also offer the following Guaranteed services for UK Mainland only, orders must be received by 4pm (Monday to Friday)

Next Day by 6pm (Monday to Friday) £4.50

Next Day by 10.30am (Monday to Friday) £9.50

Saturday by 10.30am £14.50

Returns

We want you to be delighted with your purchase from us here at Koolkidz Toys. If you do receive an item that you are unhappy with please return it to us within 14 days of receipt and we will provide you with a full refund of the goods value or exchange.

Please enclose a brief covering letter, including your Sales Order reference number & reason for return. Please ensure that the product is returned to us in a resaleable condition. Please note that we are not responsible for return carriage costs unless the product is defective or has been sent in error.

Refunds and exchanges may only be processed when the returned item has been received by us and we recommend proof of shipment is obtained when returning goods to us.