Terms & Conditions

Koolkidz Toys Terms and Conditions

1.0    Definitions

1.1    The Company means Koolkidz Toys.
1.2    1.2 The Purchaser means any person, firm, company or organisation who is trading with the Company.
1.3    Goods mean the article/s which the Purchaser buys or agrees to buy from the Company.

2.0    Acceptance

2.1    All orders are accepted subject to these Terms and Conditions of Trade unless otherwise specified and agreed in writing b the Company.
2.2    The Company has a policy of continuous product development and therefore reserves the right to alter specifications and designs without notice.
2.3    All goods ordered must be in the original quantity as specified in/on the catalogue/website.
2.4    The Company reserves the right to cancel orders for items unavailable or sold out and a full refund will be given.
2.5    By placing an order request, you make us an offer to purchase the goods you have selected in accordance with these conditions.  We may not accept your order request at our sole discretion.
2.6    We will process your order request and a legally binding contract will only have formed between us both when we send you our order confirmation via e-mail.  The order confirmation is our notification to you that we have accepted your order request and that our payment has been authorised.  If we cannot accept your order because, for example, the goods you have selected are not available or because your payment has not been authorised we will attempt to contact you by e-mail or telephone in an attempt to resolve any issues.
2.7     Whilst we make every effort to supply you with the goods listed on the order confirmation, there may be occasions where we are unable to supply the goods because for example I) they are no longer available, ii) there is a pricing error on the Site.  In such circumstances we will contact you to inform you of any issues preventing us from confirming your order request and may suggest alternative goods, that you might wish to purchase.  If this is not acceptable we will cancel you order in relation to those goods we cannot supply and repay you any money that you may have paid to us in respect of those goods as soon as reasonably possible. Repayment of such monies will be the extent of our liability.

3.0    Price

3.1    The price of the goods shall be the price currently quoted on our site by the Company, at the date of despatch, plus delivery charges.
3.2     While we make every endeavour to maintain our prices at their present low level, we reserve the right to change our prices without prior notice, (including, in particular, in the event of exchange rate variations).
3.3     All prices include VAT at the applicable rate as indicated on the Site.
3.4     Delivery costs are not included in the prices quoted for the goods, but are quoted for separately on the Site prior to us confirming your order request.
3.5    If there is a pricing error on our site, we are under no obligation to provide the goods to you at the incorrect price (even if we have sent you an order confirmation). However we will endeavour to contact you to inform you of the pricing error so that you can confirm whether you wish to proceed with your order. If you do not wish to proceed, we will cancel your order and return/refund any pre-paid monies as soon as practicable.
3.6     Payment for all goods must be by credit or debit card or any alternative method of payment which may be displayed on the Site.

4.0    Terms of Payment

4.1When you purchase the goods on this Site, payment in full must be made at the time of completing the online ordering process.
4.2    The Company reserves the right to refuse any order or credit account application from the Purchaser at its discretion, or to request a part payment. Credit account facilities are not available to private individuals.
4.3     Credit accounts must be paid Nett one month from date of invoice or 7 days after event date or according to settlement date shown on Invoice/Order Form.
4.4    If you fail to make any payment on the Due Date the Company have the right to charge interest on all outstanding balances calculated on a daily basis at the rate of 2% per annum above the current base lending rate of the Bank of England. Any administration costs/collection charges/court costs/legal fees incurred in recovering overdue amounts will be charged to the Purchaser. Any Purchaser who makes late payment for goods supplied must accept responsibility for payment of these charges.
4.5     If any undisputed sum of money is due from you, the same may be deducted from any sum then due or which at any time becomes due to you under this or any other agreement between us and you.
4.6     Single invoices are rendered; an administration charge may be made for any additional copies requested.
4.7    Ownership of the goods delivered or to be delivered by us will only be transferred to you when you have paid cash or cleared funds in payment of all sums owing to us in respect of the goods.
4.8     Until payment is made in full you must store the goods in such a way that they are kept safe and secure and are clearly our property.
4.9     Until ownership has passed to you we retain full legal and beneficial title to the goods and reserve the right at any time to require you to deliver up the goods to us and, if you fail to do so forthwith upon request, to enter upon any of your premises or of any third party where the goods are stored and repossess the goods.
4.10    Nevertheless you shall be entitled to sell the goods either in their original state or incorporated into other products acting as our agents, but in these circumstances the title to the goods shall remain with us, and you shall remain fully accountable for the proceeds of the Sale thereof.

5.0    Ownership of goods

5.1    Ownership and title of any goods supplied remains with the Company until such time as the Company has received payment in cleared funds from the Purchase of all sums of money outstanding.

6.0    Despatch of goods and Delivery

6.1 We shall despatch your goods by Royal Mail or carrier to UK based customers. Goods are despatched on day of receipt up to 4pm Monday to Friday.  Delivery, unless otherwise shown, is charged at 3.90 (plus VAT) on orders under 60.00 (including VAT), 2.75 (plus VAT) on orders under 20.00 (including VAT). Orders over 60.00 are delivered free of charge (after any offers and discounts have been applied).
6.2    The Company will not accept any liability whatsoever for delays caused by events beyond our control whether from carriers or suppliers or for any consequential loss of profit as a result.
6.3     The Company reserves the right, where payment for goods ordered has been made by cheque, to hold any such order until the Company has received confirmation that the cheque has been cleared and the funds paid to the Company, and at its discretion despatch the order only after such confirmation, which can take up to 10 working days (excluding weekends), has been received.

7.0    Returns

7.1     Goods returned for refund or credit must be received by the Company in resaleable condition and you are advised to return in the original packaging/protective packaging to ensure the item(s) is not damaged in transit. The Company will consider the overall condition of the goods being returned when making a refund and reserves the right to withhold a percentage of the refund value of returned goods if the goods are not in a resalable condition. The Company will not be liable for any carriage or costs incurred in returning goods unless they are defective or have been sent in error.
7.2    The Company makes every effort to process refunds as quickly as possible but refunds may take up to 30 days. No liability is accepted by the Company for any costs of charges incurred by the Purchaser which may arise due to a delay in processing a refund.
7.3    The Company recommends that proof of despatch is obtained for any goods returned in case of loss in transit.

8.0    Specifications

8.1     All possible care has been taken to ensure that every product shown in/on the Catalogue/web site is accurately described. All sizes quoted in/on the catalogue/web are approximate.
8.2    The Company makes every effort to supply goods as illustrated, but items may be subject to deletion or substitution as and when necessary at the discretion of the Company. Where possible the purchaser will be contacted.

9.0    Suitability

9.1    No liability is accepted for any loss or damage, however caused, resulting from the use of our products, whether from injury, profit or date loss. Every reasonable care is taken to ensure that products are suitable for the use intended and described accordingly.

10.0    Copyrights and Patents

10.1    Products offered on this Site may be the subject of patents, copyright, design, trade mark or other intellectual property rights. We make no representation or warrant as to whether your use of or dealing with the goods (or any part thereof) either will or will not infringe such rights. Without limiting the generality of this statement, we do not grant nor purport to grant to you a licence, permission or authority in respect of such matters. We accept no liability for infringement of any such rights.
10.2    Reproduction in part or whole of this catalogue without our written consent is strictly prohibited.

11.0    Claims

11.1    Claims for shortage(s) or damage must be made by phone or in writing/e-mail and received by the Company within 7 days of delivery of the goods. Although every effort will be made by the Company to rectify the shortage(s) or damaged goods we do not accept responsibility for consequential loss of profit.
11.2    Notwithstanding any other provision contained in these Terms and Conditions the Company shall have no liability whatsoever, whether in contract, tort (including negligence) or otherwise for any incidental, loss of profits or loss of opportunity, arising out of or in connection with the performance of its obligations under these Terms and Conditions, including such damages as may be reasonably foreseeable at the date hereof.

12.0    Governing Law

12.1    The Governing Law is that of England and Wales.

13.0    Miscellaneous

13.1    We reserve the right to discontinue any product, or make design changes to product specifications. The information in our catalogue/site is correct to the best of our knowledge at time of going to press. All images are for illustration purposes only.
13.2    Koolkidz Toys may send you details of other products and services offered by us that may interest you. If you do not want to receive details of these offers, then you should contact the Koolkidz Toys Sales Department either in writing at Koolkidz Toys 6 Carter Close, Stevenage, Hertfordshire, SG2 9QA, or by e-mail at [email protected]
13.3    We reserve the right to randomly monitor and record inbound and outbound calls.


Privacy Policy

We use the information we collect from you to process orders and to inform you about product and service developments.

When you place an order with us, we need to know your name, e-mail address, delivery address, card holder address. This enables us to process your order and to notify you of your order status. We also ask you for your telephone number. This allows us to make urgent contact with you should there be a problem with your order.

We using your shopping history to help us advise you about new products and services that may be of interest to you.

We also monitor customer traffic on our website to help us develop the design and layout of the website for maximum ease of use by our customers.

We may occasionally use the information we collect to notify you about functionality changes to the web site and of Special Offers and Promotions that we feel would be of interest to you. If you would rather not receive this information please click here and follow the unsubscribe procedure.

When you enter one of our Competitions or Prize Draws, we ask for your name, address and email address. This is needed for us to properly administer the Competition and notify the winners.

By using our web site you consent to the collection and retention and use of this information by Koolkidz Toys.

You have a right to ask us for a copy of the information we hold on you and to have any errors corrected.

We follow very strict security procedures in the storage and disclosure of information which you have provided to us, to prevent unauthorised access, as required by the UK Data Protection Acts of 1984 and 1998.